πŸ“ Downtown Langley Β· Aldergrove Β· Murrayville Β· Brookswood

Your Questions, Honestly Answered πŸ’¬

Everything you need to know about physiotherapy, RMT, acupuncture, ICBC claims, WorkSafe BC, insurance billing, and booking at Olive Physiotherapy in Downtown Langley β€” all in one place. 🌿

βœ… No Referral Needed  Β·  βœ… ICBC Approved  Β·  βœ… WorkSafe BC  Β·  βœ… Direct Billing β€” All Insurers

πŸ“… Section 1

Booking & Appointments

Everything about securing your appointment quickly and easily. πŸ—“οΈ

πŸ“… Book Now
No referral is needed whatsoever. πŸ™Œ In British Columbia, physiotherapy, registered massage therapy, and acupuncture are all direct-access services β€” meaning you can book directly without seeing a GP first. Simply call us at 672-888-0077 or book online at olivephysio.janeapp.com at any time. Some extended health plans may request a referral for full reimbursement, so we recommend checking your policy β€” our front desk team is happy to help you verify your coverage before your visit.
Same-day and next-day appointments are frequently available at our Downtown Langley clinic. πŸ—“οΈ The fastest way to check live availability is through our online booking portal at olivephysio.janeapp.com β€” it updates in real time 24 hours a day. You can also call us at 672-888-0077 during clinic hours (Mon–Fri 8am–7pm, Sat 9am–4pm) and our team will find the earliest available slot that works for you.
Yes! Our online booking system is available 24 hours a day, 7 days a week at olivephysio.janeapp.com. πŸ’» You can select your preferred practitioner, service type, and appointment time in under two minutes β€” no phone calls required. Confirmation and appointment reminders are sent automatically by email or text.
We are open Monday through Friday from 8:00 AM to 7:00 PM, and Saturday from 9:00 AM to 4:00 PM. πŸŒ… Evening appointments are specifically offered on weekdays to accommodate patients with daytime work, school, or family commitments. We are closed on Sundays and statutory holidays β€” though you can always book online at any time.
Walk-in appointments are welcome whenever scheduling allows. πŸšͺ However, booking ahead β€” even just a few hours in advance online β€” is recommended to guarantee your preferred time and practitioner. Walk-in patients are always given a warm welcome, but booked patients are seen first. Evening and Saturday slots fill quickly, so booking ahead is especially helpful for those times.
Absolutely! Our online booking portal lets you choose your preferred practitioner directly. πŸ‘©β€βš•οΈ You can select Sarah Mitchell (physiotherapy & sports rehab), James Okafor (chronic pain, vestibular & concussion), Priya Sharma (RMT), or David Chen (acupuncture & TCM). If you are unsure who best suits your condition, our front desk team is happy to recommend the right practitioner for your needs.
We kindly ask that cancellations or reschedules be made at least 24 hours before your appointment. ⏰ This allows us to offer your slot to another patient who may be waiting. Late cancellations or no-shows may be subject to a fee. You can cancel or reschedule easily through the Jane App booking portal or by calling us at 672-888-0077.
Wear comfortable, loose-fitting clothing that allows easy access to the area being treated. πŸ‘• For lower body conditions (knee, hip, ankle), shorts are ideal. For shoulder, neck, or back conditions, a loose top is best. Bring a list of any current medications, any relevant X-ray or MRI reports, and your extended health insurance card if direct billing. For ICBC or WorkSafe BC claims, bring your claim number. No special preparation is needed for most appointments.

🩺 Section 2

Our Services

Physiotherapy, RMT, acupuncture, sports rehab and more β€” all under one roof. 🌿

🩺 View All Services
Olive Physiotherapy offers a full range of multidisciplinary services including registered physiotherapy, registered massage therapy (RMT), acupuncture and Traditional Chinese Medicine, sports injury rehabilitation, IMS and dry needling, manual therapy, therapeutic exercise, electrotherapy, vestibular rehabilitation, concussion management, post-surgical rehabilitation, and ICBC and WorkSafe BC treatment programs. πŸ’š All disciplines are available under one roof in our Downtown Langley clinic.
A physiotherapy session at Olive begins with a comprehensive assessment of your injury, movement patterns, and health history. πŸ” Your registered physiotherapist then delivers hands-on treatment which may include joint mobilisation, manual therapy, IMS dry needling, therapeutic ultrasound, TENS, laser therapy, and a tailored exercise program. Most patients receive hands-on treatment at their very first appointment. Sessions typically run 45–60 minutes.
Registered Massage Therapy is performed by a CMTBC-certified massage therapist and is a regulated health profession in BC. 🌿 Our RMT Priya Sharma offers deep tissue massage, Swedish relaxation, myofascial release, trigger point therapy, sports massage, and prenatal massage. RMT is covered by most extended health plans and we direct-bill on your behalf. It can be used as a standalone treatment or in combination with physiotherapy for complex cases.
Acupuncture at Olive is performed by David Chen, a CTCMA-registered practitioner with over 12 years of clinical experience. πŸͺ‘ Common conditions treated include chronic musculoskeletal pain, neck and back pain, headaches and migraines, sciatica, arthritis, insomnia, anxiety, stress, digestive concerns, and fertility support. David integrates Traditional Chinese Medicine with contemporary pain science for a uniquely effective approach.
Yes β€” sports rehab is one of our core strengths. πŸ† Our physiotherapists have worked with athletes at youth, recreational, and competitive levels including hockey players, soccer players, runners, cyclists, and gym athletes. We offer sport-specific return-to-play protocols, ACL and MCL rehabilitation, rotator cuff programs, ankle rehabilitation, and performance optimisation. A structured plan is built around your sport and your timeline.
IMS, also known as dry needling, is a technique used by specially trained physiotherapists to treat chronic muscle pain and nerve irritation. 🎯 Fine acupuncture-style needles are inserted into tight muscle bands (trigger points) to release tension, improve blood flow, and restore normal nerve function. It is particularly effective for stubborn, recurring pain that has not responded well to other treatments. Both Sarah and James are IMS certified.
Yes. James Okafor has specialised training in concussion management and post-concussion syndrome rehabilitation. 🧩 Treatment includes vestibular therapy, cervical spine rehabilitation, visual and oculomotor exercises, graded return-to-activity programming, and coordination with neurologists or sports medicine physicians when required. We treat concussions from sports injuries, workplace accidents, and motor vehicle accidents across Langley and surrounding areas.
Absolutely. Post-surgical rehabilitation is a core part of our physiotherapy practice. πŸ”§ We work with patients recovering from knee replacements, hip replacements, ACL reconstruction, rotator cuff repair, spinal surgery, and a wide range of other orthopaedic procedures. We liaise with your surgeon’s office when helpful and tailor the rehabilitation program to align with your post-operative protocol and healing timeline.

πŸš— Section 3

ICBC Motor Vehicle Accidents

Registered ICBC Recovery Network provider. We handle everything so you can focus on healing. πŸš—

πŸš— ICBC Info

Yes. Olive Physiotherapy and Sports Injury Clinic is a registered member of the ICBC Recovery Network. πŸ₯ This means that patients injured in motor vehicle accidents in BC can access funded physiotherapy and registered massage therapy treatments through their ICBC claim β€” with no out-of-pocket cost for approved treatments. We serve ICBC patients from Downtown Langley, Aldergrove, Murrayville, Brookswood, Willowbrook, and Surrey.
Starting an ICBC claim is straightforward. πŸ“ First, report your accident to ICBC and receive a claim number. Then call us at 672-888-0077 or book online and let us know it is an ICBC claim. We will verify your coverage, complete the required Initial Physiotherapy Report (IPR), and submit everything to ICBC on your behalf. You simply attend your appointments β€” we handle all the paperwork and billing communication.
The sooner the better. πŸƒ Research consistently shows that early intervention after a motor vehicle accident leads to faster and more complete recovery. We recommend booking within 24–72 hours of your accident if possible, even if your pain seems mild initially β€” many MVA injuries (whiplash, soft tissue strains) worsen over the first 48–72 hours. Same-day and next-day ICBC appointments are available at our Langley clinic.
Under ICBC’s Enhanced Care model, most people injured in a motor vehicle accident in BC are entitled to pre-approved treatments including physiotherapy, RMT, chiropractic, and more β€” regardless of fault. βœ… The number of funded sessions and the pre-approval process depends on your specific claim type. Our team will determine your entitlement at your first visit and communicate with ICBC directly. In most cases there is zero cost to you for approved treatments.
We treat the full spectrum of motor vehicle accident injuries including whiplash, neck and back strains, shoulder injuries, concussions, headaches, jaw pain (TMJ), nerve irritation, thoracic outlet syndrome, rib injuries, and psychological stress responses to trauma. 🩺 Our multidisciplinary team β€” physiotherapy, RMT, and acupuncture β€” provides a comprehensive, co-ordinated approach to MVA recovery that addresses both physical and neurological aspects of your injury.
Absolutely. We manage all required ICBC documentation including the Initial Physiotherapy Report, progress reports, treatment plans, and any communications with your ICBC adjuster. πŸ“ Our experienced administrative team has processed hundreds of ICBC claims and understands the system inside out. You will never be left navigating the paperwork maze alone β€” we guide you through every step from your first call to your final discharge.
No lawyer is required to access your ICBC treatment benefits. πŸ™… Under Enhanced Care, treatment benefits are available to all eligible claimants as a no-fault entitlement. You do not need a lawyer to receive physiotherapy or RMT under your ICBC claim. If your injury involves a complex legal matter, we can provide clinical documentation to support your case, but legal representation is entirely separate from your treatment entitlement.
Yes β€” we welcome ICBC patients from all across the Fraser Valley. 🌍 Our Downtown Langley clinic is easily accessible from Aldergrove (15 min), Murrayville (10 min), Brookswood (8 min), Willowbrook (5 min), and Surrey/Cloverdale (20 min via Highway 10). Free parking is available directly at our clinic. We have helped hundreds of MVA patients from across the region navigate their ICBC recovery.

πŸ—οΈ Section 4

WorkSafe BC Workplace Injuries

Registered WorkSafe BC provider. We manage your claim from first visit to return-to-work. πŸ—οΈ

πŸ—οΈ WorkSafe Info

Yes. We are a registered WorkSafe BC healthcare provider. πŸ₯ This means you can receive funded physiotherapy treatment for accepted workplace injury claims at our Downtown Langley clinic. We serve workers from across the Langley, Aldergrove, Surrey, and Fraser Valley region, managing all claim administration on your behalf so you can focus entirely on your recovery and return to work.
We treat a wide range of WorkSafe BC injuries including back and neck strains from heavy lifting or repetitive work, shoulder injuries, knee and ankle sprains, wrist and hand injuries (including repetitive strain and carpal tunnel), traumatic injuries from workplace falls or equipment accidents, and occupational overuse syndromes. πŸ”§ Our physiotherapists are experienced in both acute and chronic workplace injury presentations.
First, report your injury to your employer and to WorkSafe BC to open a claim and receive a claim number. πŸ“ Then contact us β€” call 672-888-0077 or book online and let our team know it is a WorkSafe BC claim. We will confirm your claim is active, complete the required Physiotherapy Initial Assessment Report, and begin treatment. Our administrative team liaises directly with WorkSafe BC and your adjuster throughout your recovery.
Yes β€” completely. πŸ“ Our physiotherapists complete all required WorkSafe BC reporting including the initial assessment report, functional progress reports, functional capacity evaluations (FCE), and return-to-work planning documents. We submit all reports directly to WorkSafe BC and communicate with your adjuster on your behalf. Transparent, timely reporting is a cornerstone of successful WorkSafe BC claim management.
Absolutely. Return-to-work rehabilitation is a specialised component of our WorkSafe BC service. πŸ—οΈ We design functional rehabilitation programs that mirror your job demands β€” so your recovery prepares you specifically for the physical requirements of your role. For complex or high-risk occupations, we conduct formal Functional Capacity Evaluations (FCEs) and liaise with your employer and WorkSafe BC adjuster to facilitate a safe, sustainable return to work.
For accepted WorkSafe BC claims, physiotherapy treatment is fully covered with no out-of-pocket cost to you. βœ… We bill WorkSafe BC directly. If your claim is under review or has been denied, we can discuss self-pay or extended health plan billing options. Our team will always clarify the billing situation before your treatment begins so there are never any surprises at the end of your session.
While our primary scope is physical rehabilitation, we recognise that workplace injuries often have psychological dimensions including anxiety, sleep disruption, and loss of confidence. 🌿 David Chen’s acupuncture practice addresses stress, anxiety, and sleep concerns that often accompany physical injury recovery. For complex psychological presentations, we can provide referrals to appropriate mental health professionals and collaborate on a holistic recovery plan.

πŸ’³ Section 5

Insurance & Direct Billing

No forms. No waiting. We bill all major insurers directly. πŸ’³

πŸ’³ Verify Coverage
We direct-bill all major extended health insurers in Canada including: Sun Life Financial, Manulife, Pacific Blue Cross, Great-West Life / Canada Life, Desjardins Insurance, Medavie Blue Cross, Green Shield Canada, Industrial Alliance (iA), Johnston Group, Chambers of Commerce Group, ClaimSecure, SSQ Insurance, Cowan Insurance, Empire Life, and Maximum Benefit. βœ… If your insurer is not listed, contact us β€” we may still be able to accommodate your plan.
In most cases, no forms are required from you. πŸ™Œ We submit your insurance claim electronically at the time of your appointment and any eligible portion is processed automatically. Some plans may require a treatment receipt for manual submission β€” in which case we provide a detailed receipt immediately after your session. Our front desk team is experienced in identifying the most efficient billing pathway for your specific plan.
Many extended health plans cover a set dollar amount or percentage of treatment costs. πŸ“Š Before or at your first appointment, we can help you verify your remaining coverage so you know exactly what to expect. Any outstanding balance after insurance payment is due at the time of service. We accept Visa, Mastercard, debit, and cash. We never begin treatment without ensuring you have full clarity on costs first.
Yes β€” always. 🧾 Every patient receives a detailed, itemised receipt after each session that includes the service provided, the practitioner’s name, their registration number, and the date of treatment. This receipt is accepted by all Canadian insurance providers for manual claims submission. Receipts are also available for tax purposes, as physiotherapy and RMT may qualify as eligible medical expenses under the CRA.
Yes. In Canada, fees paid to registered physiotherapists and registered massage therapists may qualify as eligible medical expenses for the purpose of the Medical Expense Tax Credit (METC) on your federal and provincial tax return. 🍁 Keep all your receipts from Olive Physiotherapy throughout the year and consult your accountant or tax advisor regarding your specific eligibility. We are always happy to reprint receipts if needed.
The fastest way to check your remaining benefits is to call the member services number on the back of your insurance card. πŸ“ž Alternatively, most major insurers have online portals or apps where you can view your remaining annual coverage in real time. Our front desk team is also experienced at calling insurers on your behalf to verify coverage before your appointment β€” just ask when you book and we will do the legwork for you.

πŸ“ Section 6

Location & Accessibility

Central Downtown Langley location β€” easy to reach from every corner of the Fraser Valley. πŸ“

πŸ—ΊοΈ Get Directions
We are located in Downtown Langley City, BC. 🏒 Our clinic is centrally positioned along the Fraser Highway corridor, making us easily accessible for patients throughout the Greater Langley area and beyond. Full address details are on our Contact page. Free parking is available directly at our clinic with accessible entrance for patients with mobility challenges.
Aldergrove is approximately 15 minutes from our Downtown Langley clinic via Fraser Highway (Highway 1A) heading westbound. πŸš— The route is straightforward with no highway driving required. Free parking is available at our clinic. We see a large number of patients from Aldergrove for physiotherapy, RMT, acupuncture, and ICBC and WorkSafe BC treatments.
Murrayville is under 10 minutes from our clinic β€” head north along 216th Street and connect to Fraser Highway. πŸ—ΊοΈ The short commute makes Olive Physiotherapy one of the most convenient multidisciplinary clinics available to Murrayville residents. We offer same-day appointments and direct insurance billing for all Murrayville patients.
Brookswood–Fernridge is approximately 8 minutes from our Downtown Langley location. πŸš— Take 200th Street northbound to connect to the Fraser Highway. The route is simple and parking at our clinic is always free. Brookswood patients regularly access our physiotherapy, acupuncture, and RMT services β€” including ICBC and WorkSafe BC claims.
North Surrey and Cloverdale patients reach us in approximately 20 minutes via Highway 10 westbound connecting to the Fraser Highway. πŸ›£οΈ Many Surrey patients choose Olive Physiotherapy specifically because of our multidisciplinary team, ICBC registration, and reputation for results. Free parking and easy access make the short drive well worthwhile.
Yes β€” free parking is available directly at our clinic in Downtown Langley. πŸ…ΏοΈ We have multiple ground-level parking spaces immediately adjacent to our entrance, making every visit convenient for patients arriving by vehicle. If you have questions about specific parking arrangements or have a mobility concern, please call us at 672-888-0077 before your visit and we will ensure everything is ready for your arrival.
Yes. Our Downtown Langley clinic is fully accessible. β™Ώ We have a ground-level accessible entrance, wide treatment room doorways, and a fully equipped clinic designed to accommodate patients with limited mobility, wheelchair users, and patients using walking aids or crutches. Please let us know about any specific accessibility needs when booking and our team will make every arrangement necessary to ensure a comfortable visit.

πŸ’ͺ 🀲 🌿 Section 7

Physiotherapy, RMT & Acupuncture β€” Detailed FAQs

The number of sessions varies depending on your specific condition, its severity, and your individual response to treatment. πŸ“Š Acute injuries often resolve in 4–8 sessions. Chronic or complex conditions may require 10–20 or more sessions over an extended period. At your initial assessment, your physiotherapist will provide a realistic estimate of your treatment timeline and review it with you at each stage of recovery. The goal is always to discharge you as quickly and thoroughly as possible.
Manual therapy refers to hands-on physiotherapy techniques including joint mobilisation, joint manipulation, soft tissue massage, neural mobilisation, and myofascial techniques. 🀲 These interventions work by restoring joint mobility, reducing pain and inflammation, improving circulation, and normalising neuromuscular control. Sarah Mitchell holds FCAMPT certification β€” the highest level of manual therapy recognition in Canada β€” and James Okafor holds Cert. MDT certification in the McKenzie Method of mechanical assessment.
MSP (BC’s provincial health coverage) does not typically cover physiotherapy services in private clinics. πŸ’‘ However, physiotherapy is covered by most extended health plans, and our clinic direct-bills all major insurers. Physiotherapy is also fully covered through ICBC for motor vehicle accident injuries and through WorkSafe BC for workplace injuries. If you have no coverage, self-pay rates are available β€” ask our team for current pricing.
Registered Massage Therapy is a regulated health profession in BC, governed by the College of Massage Therapists of BC (CMTBC). πŸ… RMTs complete 3,000 hours of accredited training and pass provincial board examinations. Unlike a spa massage which focuses on relaxation, clinical RMT is goal-directed, evidence-informed, and specifically aimed at treating musculoskeletal conditions. RMT receipts are accepted by all extended health insurers β€” spa massage receipts are not.
Yes β€” prenatal massage with a qualified RMT is considered safe throughout all trimesters when performed by a trained practitioner. 🌸 Priya Sharma offers specialised prenatal massage using appropriate positioning, pillow support, and modified pressure techniques tailored to each stage of pregnancy. Prenatal massage can reduce back pain, leg cramps, oedema, and stress β€” all common discomforts during pregnancy. Please inform us of your trimester and any complications when booking.
Most patients are surprised by how comfortable acupuncture is. 😊 The needles used are extremely thin β€” many times finer than a standard hypodermic needle β€” and insertion is typically felt as a mild, brief pinch if felt at all. Once in place, patients often experience a dull, warm, or heavy sensation at the needle site which is considered a positive therapeutic response. David Chen brings over 12 years of experience and uses the gentlest techniques available. Most patients relax deeply during treatment.
For acute conditions, 4–6 sessions are often sufficient to achieve meaningful relief. πŸ“ˆ Chronic or complex conditions typically respond best with an initial course of 8–12 sessions, followed by maintenance treatments every 4–6 weeks. David will assess your progress at each visit and adjust the treatment plan accordingly. Many patients choose to continue periodic acupuncture for general wellness, stress management, and preventive care after their primary condition resolves.
Many extended health plans in BC include coverage for acupuncture performed by a CTCMA-registered practitioner. πŸ’³ Coverage amounts and eligibility vary by plan β€” some plans cover $300–$1,000 per year for acupuncture. We recommend calling your insurer to confirm your specific entitlement before booking. Our clinic will provide an itemised receipt after each session for your records or insurance submission. We direct-bill for acupuncture where the plan permits.
Yes β€” combination appointments are possible and often recommended for complex conditions or accelerated recovery. πŸ”„ Many patients benefit from a physiotherapy session followed by an RMT session on the same visit β€” the RMT treatment can complement and extend the effects of the physiotherapy hands-on work. Speak with our front desk when booking and we will schedule your appointments back-to-back for your convenience.
Absolutely β€” and this is one of the unique advantages of Olive Physiotherapy’s multidisciplinary model. πŸ’š Combining acupuncture with physiotherapy has been shown in clinical literature to produce superior outcomes for chronic pain, musculoskeletal dysfunction, and neurological conditions compared to either modality alone. David Chen and our physiotherapy team communicate directly to design co-ordinated treatment plans for patients who benefit from both approaches.

πŸ“ž

Call Our Team

Mon–Fri 8am–7pm & Sat 9am–4pm. Our friendly team will answer any question directly.Β 

πŸ“ž 672-888-0077

βœ‰οΈ

Send Us a Message

Use our online form and we will respond within one business hour. πŸ•

βœ‰οΈ Send a Message

πŸ“…

Just Book & Ask Us

Book online and ask us your questions at your first appointment. No obligation, no pressure. πŸ’š

πŸ“… Book Online

πŸ’š Ready to Begin?

Your Recovery Starts Today 🌿

No referral required. Same-day appointments available. Direct billing to all insurers. Our Downtown Langley team is ready for you β€” serving Aldergrove, Murrayville, Brookswood, Willowbrook, and Surrey. πŸ™Œ

πŸ“ Downtown Langley  Β·  🌾 Aldergrove  Β·  🏘️ Murrayville  Β·  🌲 Brookswood  Β·  πŸ›οΈ Willowbrook  Β·  πŸ™οΈ Surrey

Scroll to Top