Privacy Policy
Olive Physiotherapy & Sports Injury Clinic · Downtown Langley City, BC · Last updated: [INSERT DATE]
⚠️ General Terms — Please Read
Important Notice Regarding General Terms
This privacy policy is provided as a general overview only. It does not constitute legal advice, nor does it cover every possible scenario relating to the collection, storage, transmission, or use of personal information. We strongly encourage all users of our online services to read this document carefully and to seek independent legal or professional advice if you have specific privacy concerns relevant to your individual circumstances.
1. Who We Are
Olive Physiotherapy and Sports Injury Clinic is a multidisciplinary rehabilitation clinic located in Downtown Langley City, British Columbia, Canada. We provide physiotherapy, registered massage therapy, and acupuncture services. Our contact details are: 672-888-0077 and [email protected].
2. Information We May Collect
When you interact with our website, booking platform, or clinic directly, we may collect the following types of information:
- 📋 Name, date of birth, and contact details
- 🩺 Health history and clinical information relevant to your treatment
- 💳 Insurance and billing information
- 📅 Appointment and scheduling data
- 🌐 Technical data such as IP address, browser type, and pages visited on our website
3. How We Use Your Information
Information collected is used solely for the purposes of:
- ✅ Delivering safe, effective clinical care
- ✅ Managing appointments and clinic communications
- ✅ Processing insurance and direct billing claims
- ✅ Meeting our legal and regulatory obligations as a regulated health clinic in BC
- ✅ Improving our website and online services
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Third-Party Platforms & Online Booking
We use Jane App (janeapp.com) as our online booking and clinic management platform. When you book an appointment online, your information is submitted to and stored on Jane App’s servers, which are subject to their own privacy policy and terms of service. We encourage you to review Jane App’s privacy policy directly. We also use standard web analytics tools which may collect anonymised usage data about visitors to our website.
⚠️ Critical Notice — Transmission of Information Over the Internet
Any information you transmit to us via our website, online booking platform, contact forms, email, or any other online channel passes through a chain of software, systems, devices, networks, and internet service providers (ISPs) that are entirely outside of our knowledge, visibility, and control. Olive Physiotherapy and Sports Injury Clinic has no ability to monitor, intercept, secure, or guarantee the privacy of information while it is in transit across the internet or any third-party infrastructure. By using our online services, you acknowledge and accept this inherent risk.
5. Your Responsibility as a User of Online Services
The nature of the internet means that no transmission of data can be guaranteed to be fully secure. We take reasonable steps to protect information once it reaches our systems, but we cannot and do not warrant the security of data during transit.
Users of online services are strongly encouraged to exercise due diligence — including but not limited to using secure and private internet connections, keeping devices and software up to date, and being mindful of the sensitivity of the information being transmitted online.
If you have specific privacy concerns, sensitive personal circumstances, or require advice about how to protect your information in your particular situation, we strongly recommend seeking guidance from a qualified privacy professional, cybersecurity expert, or legal advisor appropriate to your case. This document is not a substitute for professional privacy advice.
6. Cookies & Website Analytics
Our website may use cookies and similar tracking technologies to improve user experience and gather anonymised analytics data about how visitors use the site. You may disable cookies through your browser settings, though doing so may affect the functionality of certain parts of our website. We do not use cookies to collect personally identifiable information without your knowledge.
7. Health Information & PIPEDA / BC PIPA Compliance
As a regulated health clinic in British Columbia, we handle personal health information in accordance with BC’s Personal Information Protection Act (PIPA) and applicable federal legislation. Clinical records are retained for the minimum period required by law and our regulatory colleges (CPTBC, CMTBC, CTCMA), and are accessible to patients upon written request subject to applicable exemptions. For questions about your clinical records, please contact us directly at 672-888-0077 or [email protected].
8. Changes to This Policy
We may update this privacy policy from time to time. The date of the most recent revision is noted at the top of this page. Continued use of our website or services after any update constitutes acceptance of the revised terms. We encourage you to review this page periodically.
9. Contact Us
For any questions, concerns, or requests related to your personal information, please contact us:
- 📞 Phone: 672-888-0077
- ✉️ Email: [email protected]
- 📍 Address: 5503 206 Street, Langley City, BC V3A2C6
- 🕐 Hours: Mon–Fri 8am–7pm
This document constitutes general information only and does not represent legal advice. Olive Physiotherapy and Sports Injury Clinic, Downtown Langley City, BC. · Last updated: 2022-Feb-05
Questions about your information or our privacy practices? Our team is happy to help. 😊